DISPATCH OS  /  FOR THE TRADES  /  EST. 2024

Your inbox is
the dispatch board.
Make it act like one.

OrderDream reads incoming customer emails, drafts the work order, and routes it to the right technician — before you've finished your coffee.

14-DAY FREE TRIAL NO CARD TO START $10 / USER / MONTH
§ 01 — THE SYSTEM

From "can you come look at it?"
to job-on-the-truck — without a dispatcher.

Three things happen automatically. The fourth is up to you.

  1. STEP 01

    Email lands.

    Connect a Gmail address — ideally your shared service@ inbox. A push watch flags new mail and we sync every 5 minutes, so no thread slips through.

    $ orderdream.gmail.connect()
    > OAuth granted
    ✓ syncing every 5m
  2. STEP 02

    AI reads. Drafts. Dedupes.

    Anthropic's Claude pulls customer, property, issue, urgency, and scheduling intent — and recognises returning customers across name, email, and address.

    extracted: customer
    extracted: property
    extracted: issue
    matched: 1 prior WO ↘
  3. STEP 03

    You confirm. One click.

    Review the draft, tweak any field, hit confirm. The tech is notified, the customer gets an ETA, and your calendar updates — all on the same keystroke.

    confirmed
    → tech: notified
    → customer: ETA 9am
    → calendar: synced
  4. STEP 04

    Run the day.

    Schedule view, technician dashboards, on-site status updates, photos and notes, invoices, and signed webhooks fanned out to QuickBooks, Slack, or whatever else you run.

    webhook → quickbooks ✓
    webhook → slack ✓
    webhook → teams ✓
§ 02 — FEATURES

Built for the people who actually answer the phone.

OrderDream is a multi-tenant Rails app with serious operational guardrails — built to hold up at 50 trucks, not just 2.

CORE

One inbox. Every truck.

Multi-tenant from the ground up. Add crews, role-based permissions, audit trails. Strict data isolation between accounts — the kind built for franchises and multi-location ops who don't get to "trust" the database to keep things separate.

Tenant isolation Audit logs Role permissions Encrypted credentials API keys
INTAKE

Smart deduplication.

If "Jane @ Bayview" emails three times in an hour, you get one work order — not three. We match across name, email, address, and intent.

SCHEDULE

Drag-to-schedule.

Calendar by tech, by week, by month. Double-bookings surface before the truck rolls. Techs get a phone-friendly view of today's jobs — status, photos, and customer signature from the field.

EXPORT

Your data, on your terms.

One-click export of every customer, work order, and message — CSV or JSON. No "talk to support" gates.

MONEY

Quote it. Bill it. Get paid.

Build estimates with line items, tax, and discounts; send them for one-click customer approval; convert an approved estimate straight into an invoice. Invoices send as a PDF with a pay-online link — card payments settle through Stripe, and reminders chase the ones that don't.

Estimates Approve / decline Invoices & PDF Online card pay Payment reminders
PORTAL

A portal for the customer.

Customers track their job's status, book their own appointment window, approve or decline an estimate, and pay an invoice — no login, no internal data leaked.

REPORTS

Know where the day went.

Revenue collected, completion rate, average time to close, technician utilization, top customers — on screen or exported to CSV.

RECURRING

Set the standing jobs once.

Weekly, monthly, quarterly — recurring plans auto-generate the next work order on schedule so the maintenance route books itself.

MESSAGING

Texts that land as work.

Inbound SMS attaches to the right work order as a note; appointment and invoice reminders go back out by text over Twilio.

INTEGRATIONS

Plugs into your stack.

Push paid invoices and customers to QuickBooks Online or Xero, fan out signed webhooks to Slack, Teams, or Zapier, and build on the REST API with scoped keys.

SECURITY

Locked down for real crews.

Two-factor auth (TOTP) with recovery codes, encrypted credentials, per-role permissions, and a full audit trail — the table stakes multi-location ops actually check for.

5min

How often we sweep your connected inbox for new threads — backed by a Gmail push watch.

$10

Per seat, per month. One plan, no tiers, no per-feature upsells.

14days

Free trial to start — no card up front. Full intake and extraction while you try it.

§ 03 — PRICING

Pricing as honest as a service ticket.

One plan, ten dollars a seat — a fraction of what Jobber or Housecall charge, with the AI extraction included, not metered. 14-day free trial, nothing buried in a footnote.

PER-SEAT PLAN
$10/ user / month
+ AI extraction included — not metered, no per-token surprises.

EVERYTHING INCLUDED

  • Unlimited work orders, customers & properties
  • Gmail intake with Claude extraction — included, never metered
  • Deduplication, scheduling, dispatch & the technician mobile view
  • Estimates, invoices & online card payments via Stripe
  • Customer portal, recurring jobs & two-way SMS
  • QuickBooks / Xero, Slack / Teams, webhooks & REST API
  • MFA, role permissions, audit logs, CSV / JSON export

HOW THE TRIAL WORKS

  • 14 days free — no credit card to start
  • Trial covers up to 5 users and 100 work orders a month
  • Full Gmail intake and Claude extraction during the trial
  • Add a card any time to lift the limits
  • Billed per active seat — add or remove users as your crew changes
  • Cancel from the billing settings whenever you want

— ONE LAST THING —

The next email coming into
your service inbox could
already be a confirmed work order.

Start free trial →

14-DAY FREE TRIAL  ·  NO CARD TO START  ·  CANCEL ANYTIME