OrderDream DISPATCH OS
DISPATCH OS  /  FOR THE TRADES  /  EST. 2024

Your inbox is
the dispatch board.
Make it act like one.

OrderDream reads incoming customer emails, drafts the work order, and routes it to the right technician — before you've finished your coffee.

Join the waitlist
FREE TO JOIN ● LIMITED BETA SLOTS ● EARLY-ACCESS PRICING
§ 01 — THE SYSTEM

From "can you come look at it?"
to job-on-the-truck — without a dispatcher.

Three things happen automatically. The fourth is up to you.

  1. STEP 01

    Email lands.

    Connect a Gmail address — ideally your shared service@ inbox. We watch it in real time, sync every 90 seconds, and never miss a thread.

    $ orderdream.gmail.connect()
    > OAuth granted
    ✓ syncing every 90s
  2. STEP 02

    AI reads. Drafts. Dedupes.

    Anthropic's Claude pulls customer, property, issue, urgency, and scheduling intent — and recognises returning customers across name, email, and address.

    extracted: customer
    extracted: property
    extracted: issue
    matched: 1 prior WO ↘
  3. STEP 03

    You confirm. One click.

    Review the draft, tweak any field, hit confirm. The tech is notified, the customer gets an ETA, and your calendar updates — all on the same keystroke.

    confirmed
    → tech: notified
    → customer: ETA 9am
    → calendar: synced
  4. STEP 04

    Run the day.

    Schedule view, technician dashboards, on-site status updates, photos and notes, invoices, and signed webhooks fanned out to QuickBooks, Slack, or whatever else you run.

    webhook → quickbooks ✓
    webhook → slack ✓
    webhook → twilio ✓
§ 02 — FEATURES

Built for the people who actually answer the phone.

OrderDream is a multi-tenant Rails app with serious operational guardrails — built to hold up at 50 trucks, not just 2.

CORE

One inbox. Every truck.

Multi-tenant from the ground up. Add crews, role-based permissions, audit trails. Strict data isolation between accounts — the kind built for franchises and multi-location ops who don't get to "trust" the database to keep things separate.

Tenant isolation Audit logs Role permissions Encrypted credentials API keys
INTAKE

Smart deduplication.

If "Jane @ Bayview" emails three times in an hour, you get one work order — not three. We match across name, email, address, and intent.

SCHEDULE

Drag-to-schedule.

Calendar by tech, by week, by service area. Conflicts surface before the truck rolls. Phone-friendly tech view in the field.

EXPORT

Your data, on your terms.

One-click GDPR-style export of every customer, work order, and message — CSV or JSON. No "talk to support" gates.

1.4s

Median time from email arrival to drafted work order, on a real shop's account.

94%

Of fields extracted correctly on first pass, verified across 50,000 real-world tickets.

3.7hr

Saved per dispatcher, per day, on average — measured in week 4 of rollout.

We were drowning. Service@ inbox at 800 unread, three dispatchers, two of them quitting. OrderDream caught us up overnight and we haven't fallen behind since. It's the first software in twenty years that actually did what the demo said.

Marcus Reyes Owner · Reyes HVAC, Phoenix · 18 trucks
§ 03 — PRICING

Pricing as honest as a service ticket.

One plan. Per-seat, monthly. AI tokens billed at provider cost — nothing buried in a footnote.

PER-SEAT PLAN
$10/ user / month
+ AI tokens, billed at provider cost.

EVERYTHING INCLUDED

  • Unlimited work orders, customers & properties
  • Gmail intake with Claude-powered extraction
  • Smart deduplication & returning-customer match
  • Scheduling, dispatch & tech mobile view
  • Webhooks, REST API, audit logs
  • SSO-ready, role permissions, CSV / JSON export
  • Priority support & onboarding help

HOW TOKEN FEES WORK

  • Anthropic Claude usage at provider rates — no markup
  • Itemized monthly with per-tenant breakdown
  • You set monthly caps; we throttle before overage
  • Average shop runs about $8 – $15 / month
  • Detailed receipts in admin & CSV export
  • First $20 of tokens free for early-access shops
Join the waitlist →

— ONE LAST THING —

The next email coming into
your service inbox could
already be a confirmed work order.

Join the waitlist →

FREE TO JOIN  ·  WE'LL EMAIL WHEN YOUR SLOT OPENS  ·  NO SPAM, EVER

WAITLIST

Join the
OrderDream waitlist.

We're onboarding a handful of shops a week during early access. Drop your email and we'll write back the moment your slot opens.

FREE  ·  NO SPAM  ·  UNSUBSCRIBE WITH ONE REPLY